Shipping policy

Thank you for choosing our small family-run jewelry business! We put care into every order to help ensure it arrives safely and securely.

Order Processing Time

For items we have ready to ship, we typically process and ship orders within 2–3 business days (excluding weekends and holidays). If you’re ordering a custom-made bracelet or have a special request, please allow 3–10 business days for us to handcraft your unique piece. During especially busy periods, processing may take longer. If a delay affects the stated processing timeframe for your order, we’ll contact you with an update. Please keep in mind that shipping time begins after your order has been processed, so both processing time and transit time should be considered when estimating your delivery date. Thank you for your patience and support as we create your piece with care!

Subscription Kits & Monthly Shipments

Subscription kits follow a different shipping schedule than finished jewelry items. Monthly bracelet kits are prepared in advance and ship once per month according to the subscription schedule. Monthly subscription kits include free shipping within the United States. New subscriptions begin with the next scheduled monthly kit, which ships the following calendar month and typically arrives early in that month.

Shipping notifications and tracking details are sent by email once the monthly kit ships.

Shipping Methods and Delivery Times

We happily ship all orders within the United States and will provide a tracking number so you can follow your package every step of the way. Delivery usually takes 5 to 8 business days once your order has shipped. Delivery times are estimates and may vary based on carrier conditions. If you’re located near our shipping zone, economy shipping may arrive as early as 2 to 3 business days. And if you’re eager to get your bracelet faster, you can easily upgrade to standard or express shipping options at checkout. Please note that shipping upgrades affect transit time only and do not change order processing times.

Domestic Shipping Only

At this time, we ship only within the U.S. We’re sorry but do not offer international shipping.

Careful Packaging

Your order is carefully packed in a padded mailer to protect it during transit. Packages include a “Fragile” sticker to encourage careful handling during shipping.

If Your Package Is Lost or Stolen

Once an order has shipped, delivery is handled by the carrier. If tracking appears to be stalled, your package is reported lost in transit, or it is marked as delivered but you cannot locate it, please contact the carrier promptly with your tracking number and reach out to us as well. We’re happy to provide tracking information and assist with carrier inquiries whenever possible.

If your package is marked as delivered but cannot be located, we recommend checking with your local post office, neighbors, or building management. If you believe the package was stolen, you may also wish to file a police report.

Packages confirmed as delivered by the carrier are not automatically eligible for replacement or refund. If you have questions or need help with tracking or a carrier inquiry, please don’t hesitate to contact us at store@craftyqueens.com.

Damaged in Transit?

If your order arrives damaged, please contact us within 7 days of delivery and include photos of the item and packaging so we can assist you. Our Refund Policy covers damaged items and will guide you through the next steps.

Shipping Costs

We’re committed to keeping shipping affordable. Economy shipping is a flat $3.90, and orders of $35 or more qualify for free economy shipping within the United States. Express shipping is available for a flat $35 when selected at checkout. Other available shipping options and rates are shown at checkout.

Incorrect or Incomplete Addresses

Please ensure your shipping address is entered correctly at checkout. We’re unable to take responsibility for orders shipped to incorrect or incomplete addresses provided at checkout. If a package is returned to us due to an address issue, additional shipping fees may apply to reship the order.

Tracking Your Order

You’ll receive a tracking number by email once your order ships. Please allow 24 to 48 hours after shipping for tracking updates to appear.

Questions?

We’re here to help! If you have any questions or concerns about your order or shipping, please email us anytime at store@craftyqueens.com.