FAQ

How do I know my bracelet size?
Use a soft tape measure or a piece of string to measure around your wrist, then measure the string with a ruler. For a snug fit, choose the bracelet size that matches your exact wrist measurement or add about ¼ inch. For a looser, more relaxed fit, add around ½ inch, as the stretchy cord will naturally expand for comfort. Please review the size listed in each product description carefully before purchasing, as orders placed in the wrong size are not eligible for return or exchange under our current policy.

Do bracelets stretch out over time?
Our high-quality elastic resists overstretching, but frequent wear and exposure to water or lotions can shorten the cord’s lifespan. Proper care helps maintain elasticity.

Can I request a larger or smaller size?
Yes, you can! We’re happy to create a bracelet to fit your wrist comfortably. Just keep in mind that bead size and pattern can make it tricky to match the exact desired length. In those cases, we’ll create a similar version with a slightly different design that keeps the same overall look and vibe.

What if a bracelet I like is sold out?
Most of our pieces are crafted in small batches, with select designs produced again only in limited quantities. If you fall in love with a design that’s sold out, send us an email and we’ll do our best to recreate it for you. If we’re not able to make the same one, we can craft a similar piece inspired by the original look and feel.

Can I return or exchange my bracelet?
Returns and exchanges are only available for items that arrive damaged, defective, or incorrect, and must be reported within 7 days of delivery. For full details, including sizing and non-returnable items, please see our Return & Refund Policy on the Refund Policy page.